Drizels Return and Refund Policy

1. General Refund Policy

Drizels is committed to ensuring a positive experience for both clients and freelancers. Refunds may be issued under certain circumstances, detailed below. By using Drizels, you agree to this Return and Refund Policy.

2. Refund Eligibility

Refunds will only be considered under the following conditions:

  • Non-delivery of Service: If a freelancer does not deliver the agreed-upon work within the stipulated deadline and no acceptable reason is provided, clients may be eligible for a refund.
  • Poor Quality of Work: If the delivered service does not meet the agreed-upon standards or specifications outlined in the project brief, the client may request revisions or a partial refund.
  • Project Cancellation: If a project is mutually canceled by both parties before significant work has begun, a full or partial refund may be issued.
  • Fraudulent Activities: Any evidence of fraudulent activities by a freelancer will result in an immediate investigation, and a refund will be issued if found valid.

3. Refund Request Process

To request a refund:

  1. The client must contact the freelancer directly through Drizels’ communication channels and attempt to resolve the issue.
  2. If no resolution is reached within 7 days, the client may escalate the issue to Drizels support by submitting a formal refund request.
  3. The support team will review the case, request any necessary documentation, and may consult both parties.
  4. A final decision will be made within 14 days of receiving all required information.

4. Partial Refunds

In cases where part of the service has been delivered or revisions have been made, Drizels may issue a partial refund, depending on the extent of the work completed and the quality of the delivery.

5. Non-Refundable Services

Refunds will not be issued for:

  • Completed work that matches the agreed-upon brief.
  • Dissatisfaction with the freelancer’s style or subjective preferences.
  • Services that fall under the “approved” status by the client.
  • Minor delays in delivery unless otherwise agreed upon in the project terms.

6. Freelancer Protection

Freelancers are protected from unfair refund claims in cases where the work was delivered as agreed, and clients fail to provide valid reasons for requesting a refund. Drizels will ensure that disputes are handled fairly.

7. Chargebacks

Any chargebacks made through payment providers will be investigated by Drizels. Fraudulent chargebacks will result in the client’s account being suspended, and any relevant legal action may be taken.

8. Final Decision

Drizels reserves the right to make the final decision regarding refunds. All parties involved will be informed of the decision, and no further disputes will be entertained once the case is closed.

9. Changes to this Policy

Drizels reserves the right to modify this policy at any time. All users will be notified of changes via email or through announcements on the platform.

For any questions or to initiate a refund request, please contact Contact Us page